Unfortunately we can't accept returns that aren't in their original, saleable conditions. If we receive your item(s) and they are not in the required condition on assessment, we will return them to your original shipping address. You will be contacted with a shipping notice.

If you have a suspected allergic reaction to a product, firstly please stop using the product immediately. You need to complete a returns request form and supply as much information as possible for us to assess your return. You can contact us directly if you want to discuss your situation in urgency.

Our skin experts need as much information as possible to assess your return. This information is gathered to meet our supplier’s Reaction Returns Guidelines, which often requires photo evidence of the reaction and no more than 25% of the product used upon return.

One of the big reasons we offer a Virtual Skin Consultation is to ensure we prescribe you with the best products to suit your needs.

You will need to contact us within the manufacturer warranty period for us to assess your return against our supplier warranty guidelines. Simply complete a returns request form and provide as much information as possible for us to assess your return. We may ask you to return the product directly to the supplier.