shipping

shipping information

Shipping fees are as follows:

  • Regular Australia Post shipping is $6.95 for orders up to $98.99.
  • Regular shipping is FREE for orders with a net value of $99 and more* (i.e. the goods value after cart discounts and discount / reward coupons).
  • For Express shipping, add $5.00.

*Please note that shipping is only free where the items in the order excluding gift certificates total $99+.

Same day shipping:

  • We  ship same day for orders received by 2pm.
  • Applies to regular working days only, in NSW. Excludes weekends and public holidays.
  • Orders received on non-working days are shipped on the first working day after the order is placed.
  • If you pay using a method that does not clear immediately (e.g. PayPal eCheque), then we ship on the first working day after we are advised of the clearance.
  • Does not apply where items are out of stock, which is very seldom. We will advise you asap if this is the case.
  • Circumstances beyond our control may sometimes affect shipping times. This includes periods of peak demand such as when there are promotions and specials.

We use Australia Post as our shipping partner:

  • Delivery to you is subject to the delivery method you selected and Australia Post service levels.
  • The Signature on Delivery service by Australia Post is recommended for all shipments. Please ensure that you provide a ship-to address where someone that you trust can receive your order during working hours. A work address is often a good option. If you select a delivery choice that includes Signature on Delivery, Australia Post will require a signature in order to release the parcel. Risks associated with shipping pass to you once the parcel has been signed for.
  • Some customers request that we ship without the Signature on Delivery service. We offer this, but it is important to note that if you choose this method the risks associated with shipping / delivery would pass to you once we deliver the goods to Australia Post.
  • You can choose between Regular Parcel Post and Express Parcel Post. Please check the Australia Post website to find out more about the applicability of these services in your area. We ship from Sydney, NSW.
  • At this time we are unable to process requests for delivery on a specific day, or at a specific time of day.
  • The Track Advice service by Australia Post is also used for all shipments, providing you with email updates on delivery progress.
  • We only ship to Australian addresses.
  • We can ship to post boxes. If the parcel is too large for the post box, the post office will place a notification in the post box to collect it from the counter. If signature on delivery is specified, then some form of identification is usually required by the post office.

*price before any checkout discounts.